Privacy policy

What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using our web sites. This information includes your Reward Programme account. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as “Room/Rate Preferences” and other time saving features. We may also ask for personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Following a stay in our hotel, your hotel stay information is collected and stored by our hotel, and subsequently transferred to a centralized database. In addition, your business with us is valued and we may use the record of your stay to send you via postal mail or email, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications by noting this on your guest registration during your hotel stay or by contacting Customer Service.

Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.

Some of our promotional offers have a “Tell A Friend” feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the email address of your friend(s) to facilitate the referral but do not store it for other uses.

Where Do We Collect Your Personal Information?
When you place a hotel reservation, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.

When you join the Hotel Muscat Holiday Email List, we request your email address in order to send you email on the latest offers, advanced notice of events, and more.

To deliver this information to you, we use a third-party email marketing service that helps us conduct targeted permission-based email campaigns. When registering for our email program, this service company may collect and store personal information you provide on our behalf and have agreed with us it will not share, rent, sell, trade or provide any of this information to parties other than us. If you are no longer interested in receiving Hotel Muscat Holiday Email communications, instructions for removal from the list are included in every email we send you.